What happened that afternoon along Luthuri Avenue in Nairobi still feels unreal to me. I had saved for months to buy a decent television for my family. When I finally walked into the electronics shop, the seller was convincing, confident, and friendly. He showed me a boxed TCL TV, assured me it was new, and even offered a small discount. I paid Ksh49,000 without hesitation.
Trouble began the moment I reached home. Inside the box was an old, damaged TV, clearly not what I had paid for. My heart sank. I rushed back to the shop, but the tone had changed. The same man who smiled earlier now dismissed me, insisting I had swapped the TV myself. He chased me away, threatening to call security.…CONTINUE READING
